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Responsible Gaming Commitment

Pj99 — Responsible Gaming Our Top Priority

Gaming is for fun, not stress. At pj99, we believe every player should enjoy the experience by knowing their limits, setting a budget, and managing their time. Our responsible gaming tools are here to support you.

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Key features

Our Commitment to Responsible Gaming

Gaming at pj99 is about more than winning — it's a fun, safe, and controlled experience.

Setting a Deposit Limit

Set your own maximum deposit limit on a daily, weekly, or monthly basis. Once set, it cannot be easily increased — keeping your budget protected.

Session time limit

Set a session time limit to avoid playing for too long in one stretch. Once the time is up, you'll automatically receive a break notification.

Loss limit

Your session will automatically end if you lose more than a set amount. The loss limit protects you from excessive losses.

Cooling-Off Period

Give yourself a break. Activate a cooling-off period from 24 hours up to 6 weeks. During this time, logging in or playing is not possible.

Self-Exclusion

If you need a longer break, choose self-exclusion. You can close your account for anywhere from 6 months to permanently.

Reality check reminder

Notifications appear on screen at set intervals reminding you how long you've been playing and how much you've spent.

01 What Responsible Gaming Means and Why It Matters

Gaming is a form of entertainment — but uncontrolled gaming can negatively affect other areas of your life. Responsible gaming means knowing your financial limits, keeping track of your time, and treating gaming as a small, enjoyable part of life — not the center of it.

Responsible gaming at pj99 isn't just a policy — it's the foundation of our platform. We want every user to play with enjoyment and without stress, which is why we've built tools that genuinely support you.

As online gaming expands in Bangladesh, responsible gaming awareness is growing too. pj99 is committed to leading this awareness forward.

Remember

Gaming should be enjoyable. If you ever feel compelled to play or find it hard to stop after a loss — that's a sign it's time to take a break.

02 How to build healthy gaming habits

There are a few simple habits you can build to support responsible gaming. They'll make your experience more enjoyable and safer:

  • Set your budget upfront: Decide in advance how much you'll spend per session. Stick to that limit — even when you're tempted by big wins.
  • Set your time limit: Set a time limit before you start playing. Use a timer or keep pj99's session limit feature active.
  • Accept your losses: Trying to win back lost money by betting more is the biggest mistake. Avoid "chasing losses."
  • See it as entertainment: Think of gaming as entertainment spending, not a way to earn money.
  • Don't play under stress: Avoid gaming when you're stressed, upset, or under the influence.
  • Take regular breaks: Take at least a 10-15 minute break every hour. Stand up, have some water, and take a short walk.
  • Talk to your loved ones: Talk openly with family or friends about your gaming.

03 Problematic gaming: How to spot the signs

Gaming addiction doesn't happen overnight — it builds gradually. If you notice any of the following signs in yourself, it's time to pay attention:

Spending beyond budget: You're spending more than your set limit and taking money from household expenses.
Unable to stop playing: You want to stop but can't — "just a little more" keeps stretching on.
Chasing losses: You're betting more and more repeatedly to recover lost money.
Lying: You're hiding the truth about how much you're gaming or spending from family or friends.
Impact on work and relationships: You're losing focus at work or becoming disconnected from family because of gaming.
Playing on borrowed money: You are borrowing money from others or dipping into savings to keep playing.
Healthy gaming: You're playing for enjoyment within your limits and can stop anytime.
Seeking help is not weakness

If you notice any of the signs above in yourself, contact us right away. We don't judge — we just help.

04 pj99's Responsible Gaming Policy

Pj99 is a licensed and regulated gaming platform. The core pillars of our responsible gaming policy are:

  • Age verification: Through a strict KYC process, we ensure that only users aged 18 and above can access our platform.
  • Trained Support Team: Our customer support team is specially trained in responsible gaming. They monitor user behavior for unusual changes.
  • Information & Education: We regularly share responsible gaming information on the platform.
  • Transparency in promotions: The terms and conditions for all our bonuses and promotions are clearly stated. There are no misleading offers.
  • Referral to Third-Party Support: If needed, we help connect you with professional support services.

05 Protection of Minors

Keeping children and teens away from gaming is our responsibility. At pj99, anyone under 18 cannot open an account.

If a child or teenager in your household could access gaming sites on your device, use parental control software. Tools like Net Nanny, Cyberia, or your device's built-in family protection features can help.

For Parents

If you suspect your child has been using your account, change your password immediately and notify our support team. We'll act quickly.

Control Tools

Deposit Limit

Set Daily / Weekly / Monthly Limits

Time Limit

Set a daily limit on how long you'll play.

Loss limit

Automatic pause on reaching a loss threshold

Cooling-Off

Break from 24 hours to 6 weeks

Self-exclusion

Long-Term or Permanent Account Closure

Risk Assessment

Playing within budget Secure

Within limits — healthy gaming habits

Occasional budget overruns Warning

Set limits, stay aware

Loss of Control High Risk

Contact Support Immediately

Get help

Struggling to keep your gaming in check? Our support team is available 24/7.

[email protected]

Subject: Responsible Gaming Support
We'll respond within 24 hours

Set your limits
FAQ

Responsible Gaming FAQs

What users want to know about responsible gaming

Lowering your deposit limit takes effect immediately. However, if you want to increase it, you'll need to wait 7 days and provide a reason. This delay is intentional — to prevent rushed decisions.

Yes. When you activate Self-Exclusion, any withdrawable balance in your account will be returned to you. Bonus balances may be forfeited. Contact Support for details.

A cooling-off period is a short-term break (24 hours to 6 weeks) — during this time you cannot play, but your account reactivates automatically once the period ends. Self-exclusion is longer-term (6 months to permanent) and requires additional verification to reactivate even after the period expires.

Talk to them with empathy first, without judgment. Reach out to our Support Team — we can even help at a third party's request. If needed, we'll recommend connecting with a professional counselor.

Go to your account settings and set a Reality Check interval (e.g., every 30 minutes). When the time is up, a popup appears on screen letting you know how long you've been playing and how much you've won or lost — then gives you the option to continue or take a break.

Yes. Our system monitors unusual betting patterns, sudden large deposits, or excessive time spent. When we spot something like this, our Responsible Gaming Team reaches out directly to offer support.
Safe Gaming

Play Responsibly, Play Happily

Your safety is our top priority at pj99. Set your limits, play mindfully, and keep gaming a genuinely enjoyable experience.

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