Pj99's Terms and Conditions — Know, Understand, Stay Safe

01 Introduction & Eligibility

Welcome to the pj99 platform. These Terms and Conditions ("Terms") constitute a legal agreement between pj99 and its users. By using the pj99 website, opening an account, or using any service, you are deemed to have fully accepted these Terms.

These Terms have been written in Bangla so that our Bangladeshi and South Asian players can easily understand. However, for legal interpretation, the English version will be considered authoritative.

Pj99 reserves the right to change these Terms and Conditions at any time. If changes are made, a notice will be posted on the website and the "Last Updated" date will be changed. Continued use of the platform after changes are made will be deemed acceptance of the new terms.

02 Account Registration and Eligibility

To open an account and play games on pj99, the following conditions must be met:

• You must be 18 years of age or older.
• Online gaming is not legally prohibited in the country or area where you reside.
• Only one account is permitted per person.
• All information provided at registration must be truthful, accurate, and complete.
• Keeping your account password secure is entirely your responsibility.
• Accounts may not be used by others or transferred.

If any information provided at registration is later found to be false, pj99 reserves the right to close the account and forfeit the balance at any time. To update identity details, please contact our support team and submit the required documents.

03 Identity Verification (KYC) Process

Pj99 complies with international Anti-Money Laundering (AML) regulations. Therefore, identity verification is mandatory before withdrawals or for transactions exceeding certain limits.

Any of the following documents may be required for KYC verification:

• Scanned copy of National Identity Card (NID) or Passport
• Utility bill or bank statement for address proof (issued within 3 months)
• Proof of Payment Method Ownership
• Selfie or live photo (if required)

KYC verification is typically completed within 1–3 business days. Withdrawals may be delayed during verification. pj99 reserves the right to hold withdrawals if proper documents are not submitted.

04 Deposit Rules & Conditions

Mobile banking, e-wallets, and other approved methods can be used to deposit on pj99. The following conditions apply to deposits:

• Deposited funds must come from your own legitimate source.
• Deposits made through third-party accounts are strictly prohibited.
• Minimum and maximum deposit limits may vary depending on the payment method.
• Attempting to chargeback or reverse deposits will result in account suspension.
• If your deposit is unsuccessful, please contact our support team and keep your transaction reference number handy.

05 Withdrawal Rules and Process

The process for withdrawing funds from pj99 is transparent and fast. However, certain conditions must be met:

• KYC verification must be completed before withdrawal.
• Withdrawals may be held if the bonus wagering requirements have not been met.
• Withdrawals are typically processed within 2–24 hours.
• Withdrawals are prioritised to the same payment method used for deposit.
• Unusual or suspicious withdrawal requests may be held for additional verification.
• A minimum withdrawal amount applies; please see the cashier page for details.

Pj99 reserves the right to temporarily hold withdrawals and request additional documents if suspicious financial activity is detected. This is part of international AML guidelines and is done for the protection of all players.

06 Bonus & Promotion Terms

Pj99 offers welcome bonuses, reload bonuses, cashback, and free spins from time to time. Each offer has its own terms, but the general rules are:

• Each bonus may only be claimed once per player and cannot be claimed multiple times from the same household or device.
• A specific wagering multiplier must be met before bonus winnings can be withdrawn (typically 20x–40x).
• Not all games may contribute equally toward bonus wagering requirements.
• Bonuses must be used before their expiry date.
• Any attempt to abuse or exploit bonuses will result in the bonus being voided.

Pj99 reserves the right to change, suspend, or cancel bonus offers at any time. For details about bonus terms, please visit the promotions page or contact the support team.

07 Gaming Rules and Fairness

All games on pj99 are certified by independent testing agencies. RNG (Random Number Generator) technology ensures that every game outcome is completely random. The following rules must be followed for gaming:

• The use of bots, automation software, or third-party tools while playing games is prohibited.
• If a technical error causes an abnormal outcome in any game, pj99 reserves the right to void that round.
• Pj99 is not responsible if the game provider's server goes down or is disconnected.
• In Live Casino games, the dealer's decision is final.
• Official results in Sports Betting will be considered final.

If there is a dispute regarding any game result or payment, the support team must be notified within 7 days. Complaints made later may not be considered.

08 Prohibited Activities

The following activities are strictly prohibited on the pj99 platform and will result in permanent account closure:

• Any attempt to launder money or process funds illegally.
• Bonus abuse or bonus hunting strategies.
• Opening or operating multiple accounts.
• Attempting hacking, phishing, or unauthorized access to the system.
• Harassing other users or engaging in inappropriate behaviour.
• Fraudulent use of chargebacks or payment reversals.
• Playing games using automated software or bots.
• Collaborative cheating or collusion with other players.

09 Responsible Gaming Policy

Pj99 believes that gaming is a form of entertainment and should never cause financial or mental problems. We are committed to responsible gaming.

• All registered members can set their own deposit limits.
• Session time limits and reality check features are available.
• Accounts can be paused for a set period via self-exclusion.
• Requests for permanent self-exclusion will be acted on immediately upon contacting the support team.
• Registration and gaming are strictly prohibited for anyone under 18 years of age.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming Page Read and get assistance.

10 Account Closure and Suspension Policy

Pj99 reserves the right to suspend or close accounts without notice in the following circumstances:

• Any violation of these Terms and Conditions.
• Registering with false or inaccurate information.
• Failure to complete KYC verification or submit documents.
• Suspicious financial activity.
• Engaging in prohibited activities.

Players may also request to close their accounts at any time. In this case, the account will be closed after pending withdrawals are processed. Bonus balance will be cancelled but real balance will be returned.

11 Limitation of Liability

The pj99 platform's services are provided on an "as-is" basis. pj99 will not be liable in the following cases:

• Loss of games or bets due to internet connection disruptions.
• Technical issues on the part of third-party game providers.
• Issues with the user's own device or software.
• Unexpected technical errors or server downtime.
• Account credential theft resulting from the user's own negligence.

In all circumstances, pj99's maximum liability is limited to the value of the transaction in question. pj99 is not liable for indirect losses, lost profits, or speculative damages.

12 Terms Amendment Policy

Pj99 reserves the right to change these Terms and Conditions partially or completely at any time. In case of changes:

• A clear notice will be published on the website.
• The "Last Updated" date will be changed.
• In case of significant changes, notification may be sent to the registered email.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

We recommend visiting this page regularly to stay up to date with any changes to the terms. If you have any questions or need clarification, please reach out to our support team.