Pj99's Privacy Policy — Your data, our responsibility.

01 Introduction & Scope

Welcome to pj99's Privacy Policy. This policy ("Privacy Policy") applies to all users of the pj99 platform — website visitors, registered members, and app users alike.

Your privacy at pj99 is our top priority. We believe transparency is the foundation of trust. In this Privacy Policy, we explain clearly — what data we collect, why we collect it, how we use it, and what rights you have.

By using the pj99 website or app, you are considered to have accepted this Privacy Policy. If you do not agree with any part of it, please refrain from using the platform.

02 What data we collect

Pj99 only collects data that is necessary to provide you with the best service and to keep your account secure. The different types of data we collect are described below:

We never collect unnecessary data. Every piece of information is collected for a specific purpose and is not used beyond that purpose.

03 How we use your data

The information we collect is used solely for the following purposes:

• Creating and managing your account and completing identity verification (KYC).
• To securely process all financial transactions, including deposits and withdrawals.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To maintain important account-related communications with you.
• Improving the quality of our gaming services and developing new features.
• Fulfilling legal obligations and meeting regulatory requirements.
• To monitor responsible gaming activity and provide support.
• Providing personalized offers and promotions based on your preferences (you may opt out at any time).

04 Information Sharing & Disclosure Policy

Pj99 never sells or rents your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: Only the minimum necessary information is shared for transaction processing.
• Game Providers: Data that is strictly necessary to operate the games.
• Law enforcement: Data may be disclosed pursuant to a court order or other legal obligation.
• Security Services: With specialist agencies for fraud detection and prevention.
• Regulatory Authorities: When required by the regulator as part of our license compliance obligations.

All companies we share information with are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes.

05 Data Security Measures

To protect your personal and financial data, pj99 uses the highest-grade security technology in the industry:

• All data transmissions are protected with SSL/TLS 256-bit encryption.
• Sensitive data is stored in the database using AES-256 encryption.
• Two-Factor Authentication (2FA) available.
• Regular security audits and penetration testing.
• Automatic alerts for suspicious logins or account activity.
• Access to sensitive information is restricted to a limited number of staff.
• 24/7 security monitoring and incident response team.

However, no transmission over the internet can be guaranteed to be 100% secure. You also have a role to play — use a strong password, keep it private, and be cautious when logging in on public Wi-Fi.

06 Cookie Policy

Cookies are small text files stored in your browser. pj99 uses the following types of cookies:

• Essential cookies: Required for the website to function properly. Disabling these will prevent the site from working.
• Functional cookies: To remember your preferences such as language and settings.
• Analytical Cookies: To understand how users interact with the site, on a fully anonymous basis.
• Security Cookies: To detect and prevent fraud.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain parts of the site from functioning properly.

07 Data Retention Period

Pj99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account-related data is retained for the entire duration the account remains active.
• Even after account closure, transaction records are typically retained for up to 5 years in accordance with AML regulations.
• KYC documents are retained for 5–7 years as required by law.
• Cookie and session data are typically deleted within 30 days.
• Gaming logs may be retained for up to 2 years.

Once the retention period expires, data is securely and permanently deleted or anonymised so that individuals can no longer be identified.

08 Your data rights

Pj99 respects your data rights. You have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that the use of your data be restricted in certain cases.
• Data Portability: The right to receive your data in a commonly used format.
• Right to object: The right to object to your data being used for marketing or profiling purposes.

To exercise any of these rights, contact our support team by email. We will respond within 30 days of receiving your request. Please note that in some cases, data deletion may not be possible due to legal obligations.

09 Protection of minors

Pj99 takes special care to protect the privacy of minors (under 18). Our services are intended for adults only.

• We do not knowingly collect any data from individuals under 18 years of age.
• Age is verified at registration and confirmed through the KYC process.
• If we become aware that any information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

10 Privacy Policy Updates

Pj99 reserves the right to update this Privacy Policy as needed. When changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, a clear notice will be published on the website.
• For major changes, you may be notified via your registered email address.

Continued use of pj99 after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please do not hesitate to contact us. Our data protection team is always ready to assist you.